We offer fulfillment services for ArtStoreFronts.com customers through our ASF Fulfillment program.
Our pricing is always wholesale. The same low price you see on our website is what you'll be charged for fulfillment orders.
As an artist, photographer, or gallery, you are our customers. As the manufacturer, our job is to make you happy by creating a consistently high-quality product, based on our specifications, that meets your expectations.
We will accept returns on products that did not meet our specifications. We run a carefully controlled production line which ensures that any lab issues are extremely rare.
In the rare case a product is damaged during shipping, we need to make a claim so our remake is paid for by the carrier. We need pictures of the packaging and the product to prove a claim to the carrier so we are reimbursed. The art buyer will need to save every part of the packaging and product for the carrier's investigation. The higher the claim, the more scrutiny the carrier will give the claim. At our discretion, we will either remake the order immediately at no charge, or we will bill you for the remake and then refund you if we are able to make a successful claim with the carrier.
Aside from manufacturing issues, there are a number of reasons an art buyer (your customer) may be dissatisfied with a piece that are unrelated to a lab's performance such as buyer's remorse, color variances between their computer monitor and what the piece looks like in-person, etc. As these are unrelated to lab performance, we do not accept returns for things like this. In these cases, as the art buyer is your customer (just like you are ours), you assume responsibility for any return requests.
Products are shipped via ground services and priced according to our shipping module. Shipping and packaging costs are constantly in flux and these are subject to change without notice. We do not offer free or flat rate shipping.
We regularly ship internationally but the ASF module does not support calculation of actual shipping charges to international clients. International orders placed through the fulfillment module will require some manual processing by you, as follows:
1. We will contact you with a shipping quote.
2. You will need to bill your customer that amount (or use your/their FedEx number to ship)
3. For USPS order, you will need to pay us the shipping charges. For FedEx, you will need provide a FedEx account number to bill the shipment to.
4. You will need to provide a signed copy of our International Shipment Agreement found here: http://pro.metalandpaper.photo/international-shipping-terms-conditions
Please read the Terms and conditions as it has valuable information about shipping internationally.
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Need some help with your order? We want to make your project a success, so please contact us with your needs. Email is always the fastest way to reach us.
If you would rather call us, you are welcome to do so. Our phones are staffed on weekdays from 9AM to 1PM Pacific Time, and since we are a small staff, you may need to leave a message. We promise to call you back as soon as possible.
Phone Support is available on a callback basis.
9am-1pm Pacific Monday-Friday.
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